The player from Finland had deposited 100€ and won 700€, successfully withdrawing 600€. However, the casino accused him of rule violations, claiming he had played before, which he denied. He also faced difficulties accessing the casino's live chat for assistance. The Complaints Team had attempted to mediate the issue, but the casino did not provide evidence of multiple accounts and insisted on their decision. Consequently, the complaint was closed as unresolved.
The player from Finland had deposited 100€ and won 700€, successfully withdrawing 600€. However, the casino accused him of rule violations, claiming he had played before, which he denied. He also faced difficulties accessing the casino's live chat for assistance. The Complaints Team had attempted to mediate the issue, but the casino did not provide evidence of multiple accounts and insisted on their decision. Consequently, the complaint was closed as unresolved.
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