The player from Finland deposited 100€ and won 700€, successfully withdrawing 600€. However, the casino accused him of rule violations, claiming he had played before, which he denies. He also faces difficulties accessing the casino's live chat for assistance.
Arctic Casino - Player's winnings are confiscated.
Amount: €600
Arctic Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 5m 2s
Case summary
3 hours ago
Public
Public
20 hours ago
Translation
I deposited 100€ into the casino and used the live casino welcome bonus. I won 700€, from which I was able to withdraw 600€. I received an email from the casino alleging that I had broken the rules. According to the casino, I had played there before, which is not true, as I have never played at this casino before this deposit and I also cannot access the casino's live chat.
Automatic translation:
Public
Public
6 hours ago
Dear COMETOjuppala,
Thank you for submitting your complaint. I’m truly sorry to hear about the difficulties you’ve encountered with Arctic Casino. To assist you more effectively, I kindly ask for your help with a few additional details.
- Could you please confirm whether your account has been verified?
- Additionally, does anyone else in your household hold an account with this casino?
- Finally, has the casino provided any evidence regarding the existence of multiple accounts?
I appreciate your cooperation and look forward to your response.
Best regards,
Nick
Casino Guru is examining the case
