The player from Finland is experiencing technical issues with the casino's website, which prevents him from playing games. The given error messages suggest either server problems or lack of funds. The complaint was resolved as the player found out that the bonus he claimed was supposed to be for live casino.
Arctic Casino - Player encounters technical issues with games.
Amount: €30
Arctic Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
Arctic Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I can't play any games. It's either stating that the external server is not in use or there are no funds.
Automatic translation:
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1 year ago
Hello Marylili,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Arctic Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Do you have any active bonus in the casino? How much did you deposit there and how much is your current casino balance? What did the casino respond to you when you contacted them with your issue?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
It worked out. The bonus was for live casino games.
Automatic translation:
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1 year ago
Dear Marylili,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
