The player from Germany didn’t receive a bonus. The casino decided she is excluded from bonuses. We rejected the complaint because the player didn't respond to our messages and questions.
ApuestaMos Casino - Player didn’t receive a deposit bonus.
Amount: €20
ApuestaMos Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I registered there through your site and deposited 20 euros, but didn't get a bonus.
So I went to the customer chat and after a while a friendly employee told me that she would unlock the bonus and apologize. It would rarely happen that there were these problems with the welcome bonus.
I waited again and suddenly she told me that her manager had decided not to grant me the bonus and would not receive a future bonus.
When I ask- why? I got her first; I'm sorry it's not her decision and then the hint that I should see it as a good one, because that way I have no wagering requirements.
Again I asked why and suddenly my chat and login was thrown out.
Of course, I don't have a single cent back from my 20 euros. And no answer either! Not to be recommended and just rip off, because if I had somehow violated any terms and conditions, I would have been informed.
Automatic translation:
Public
Public
2 years ago
Dear Diana,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Could you please confirm that your deposited amount has stayed untouched? Do I understand correctly that you have lost access to your account?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina
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