ApoloBet Casino - Player's withdrawal and deposit records missing.

I've been trying to do kyc for 6 days it finally got accepted. I asked for a withdrawal of my .89 Litecoin. It said it would be process and sent shortly. Now they're is no record of a deposit or withdrawal from me anywhere on the site.

Hello matthouston5978,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ApoloBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account got verified 9-29-23 They're website didn't work so I emailed it then they denied it cause I didn't fill in my info on the web page. But it didn't have the add or edit feature so I sent my documents again they verified me. I deposited Litecoin. Talked to them about verifying my account. It was 3am 9-29-23 I then requested a withdrawal now they won't answer me. They denied the 1st one in 2 hours cause I wasnt verified. Took me 7 days to get verified cause they're site doesn't work with a crap.

They finally paid!

Dear matthouston5978,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru