Apollo Spin Casino - Player complains about technical issues and unresponsive support.

Firstly, the bonus for the initial deposit was not credited, but now I don't even need it. Secondly, none of the games work well. I enter a game and within 2-10 minutes, after placing a couple of bets, it freezes. When I win, the balance doesn't increase, but the spins are deducted. The online support isn't responsive. I've written via the message menu, but there's also no response there. I want my deposit back, this casino doesn't work.

Hello dxlive86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Apollo Spin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is this problem ongoing? Can you please forward your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino (e-mail and live chat) and what was it about?

Looking forward to your answer.

Regards,

Nick

Problem since registration. They don’t have a bet history function, I couldn’t find it. On 11/02/23 I wrote to them that not a single game works, there is still no answer.

Please try to check it within your casino account:

Screenshots were sent by email. But I’m more concerned about the question: how is the fake casino placed in your place? It doesn’t work, on the first day 1 game worked for a couple of bets and then that’s it.

Hello dxlive86,

Can you please clarify what screenshot and what e-mail are you talking about? Regarding the "placement" - there is no placement as we have review of every online casino which is then rated by our safety index.

Dear dxlive86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear dxlive86,

I have checked the forwarded screenshots but unfortunately I do not see any irregularities there. All the bets but one was losing so logically it was deducted from the balance and the one winnings bet was normally credited according to the betting history?

Would be there any more relevant proof to support your claim as based on the previous ones, we can't proceed in resolving the complaint.

We are not talking about bets here. The casino is not open. The casino has still not responded even once.

Hello dxlive86,

Did you have any remaining balance on your casino account?

We have done some research and it seems like the casino is now closed. As long as you had remaining balance you can try to contact the licensing authorities of the casino but otherwise I'm afraid there isn't much we can do.

Dear dxlive86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The money left in the account is +-20$. From the first day of registration, the bets did not work normally, and the next day the Scam casino stopped working, but I went into it after I saw it here on the site. I wrote to the casino from the first hour of playing there, there was no answer.

Dear dxlive86,

After a further check we discovered the casino is no longer operating. When was the last time you receive any respond from them through e-mail?

From the first hour of the game there were problems with the casino, I immediately opened a complaint. The casino did not respond either via chat or by email.

Hello dxlive86,

Unfortunately, as the casino is closed as we did not have any previous contact on their support, we will be forced to close the complaint as unresolved which will impact the casino's rating on our website.

I'm sorry that we could not help you more to retrieve your balance but without any contact information, we can do basically nothing.

Best regards,

Nick