Apollo Slots Casino - Player is criticizing withdrawal limits.

Greetings

I won R100 000 using a coupon "Cash Bandits 3 special

Deposit R200 or more and get 150 % Bonus up to R3,000 + 88 Free Spins". I redeemed the coupon and deposited R200.

Now with communication with Tony he says I can only withdraw R10 000 per week. I think its totally wrong because the terms and conditions are very misjudging. I want my withdrawal of R100000 in one week. Tony says I can only withdraw R10000 per week. So I must wait 10 weeks to withdraw R100 000.

I have screen shots of their "payout and limits fees" and it stipulates "unlimited " for "payout requests " for bank wire transfers. Please help me i want my high winnings.

Dear Jennitha,

Thank you very much for submitting your complaint. Firstly, allow me to congratulate you on your great win. Secondly, I’m sorry to hear about your problem while withdrawing it. I have checked cash out methods, and this is what I found https://www.apolloslots.com/Cash%20Out%20Methods:

"All jackpots and winnings from bonus credits are paid out at a rate of R10,000 per week."

Please understand, that we can’t penalize the casino for splitting your win into several installments, especially, if this information is clearly stated in their terms and conditions. Could you please advise if you have received any of the winnings already?

I wish I could be of more help, unfortunately, there’s not much we can do for you in this matter.

Best regards,

Petronela

Dear Jennitha,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.