The player from Italy had been attempting to make a withdrawal from Amunra since 13/03/2024. The withdrawal remained in process despite the casino's terms stating a time frame of 1-3 working days. The player had also not yet had KYC authentication. Despite his initial frustration and use of harsh language, the player's withdrawal was successfully processed after a two-week waiting period. The player expressed dissatisfaction with Amunra's customer service and payment time frame, but confirmed that the casino was not a scam. The complaint had been marked as 'resolved' by us.
AmunRa Casino - Player’s withdrawal under processing for too long.
Amount: €500
AmunRa Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
I have been trying to make a withdrawal from Amunra since 13/03/2024. According to the terms, it should take 1-3 working days, but I still know nothing about the withdrawal as it is still being processed. I have not even been authenticated with KYC. I hope that Amunra sees this message and hurries to help me.
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1 month ago
Hello Omarfr02,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AmunRa Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
Hi Nick thanks for the reply,
my account does not require verification so I am not verified, I only played with real money, the last time I spoke to them was yesterday and they told me that it takes a minimum of 3 to a maximum of 5 working days to confirm the withdrawal. Nick, I'll contact you in a few days to let you know how you're developing, thanks for everything
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1 month ago
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Sorry Nico could you let me know again it's already been 5 working days since my withdrawal but nothing they haven't let me know anything
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1 month ago
Translation
I just want my fucking money nothing more nothing less
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1 month ago
Hello Omarfr02,
As I stated above, the recommended time frame for a withdrawal is 14 days so I can only advise to wait. Please let us know in case it would take longer.
I would also like to warn you regarding using harsh language in the complaints as it may lead to ban.
Regards,
Nick
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1 month ago
Translation
sorry for the language, I was very angry I thought it was all a scam but in the end after 2 weeks of waiting the withdrawal arrived, I don't recommend this casino due to the payment time which in my opinion is too long and not even for the assistance customers who always respond to you in the same way with pre-set phrases, it almost feels like talking to a Bot rather than an operator, unfortunately I didn't like it so much overall but in the end they paid me so Amunra is not a scam and always responds to the player's needs .
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1 month ago
Dear Omarfr02,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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