Dear Johnny,
We have came to a conclusion that the best step you are now able to do is to contact the licensing authorities of the casino. As far as we know, they should block all of your account within a same group and refund your deposits if they allow to - this is based on their license which they should follow.
However, this casino has a specific term found here (https://www.amokcasino.com/terms-and-conditions/?__updated=1643869535495)
14.3. Please note that any self-exclusion requested on this Website is only applicable to this Website (Amok Casino). Therefore, We recommend You consider extending Your self-exclusion to each operator where You hold an account.
This means that you should exclude yourself from every single casino one by one - we find this casino term going against the terms of the license and as we do not have enough information why did the casino allow you to play, only the license can help right now. They have full access to their data and in this case we think they should favor you and Amok Casino should refund all of your deposits.
Please contact them here: https://www.mga.org.mt/support/online-gaming-support/
We will be also closing the complaint for now as unresolved - waiting for the authority's decision.
Please let me know on nikolas.b@casino.guru once you contact them and keep us updated regarding the case.
Best regards,
Nick
Dear Johnny,
We have came to a conclusion that the best step you are now able to do is to contact the licensing authorities of the casino. As far as we know, they should block all of your account within a same group and refund your deposits if they allow to - this is based on their license which they should follow.
However, this casino has a specific term found here (https://www.amokcasino.com/terms-and-conditions/?__updated=1643869535495)
14.3. Please note that any self-exclusion requested on this Website is only applicable to this Website (Amok Casino). Therefore, We recommend You consider extending Your self-exclusion to each operator where You hold an account.
This means that you should exclude yourself from every single casino one by one - we find this casino term going against the terms of the license and as we do not have enough information why did the casino allow you to play, only the license can help right now. They have full access to their data and in this case we think they should favor you and Amok Casino should refund all of your deposits.
Please contact them here: https://www.mga.org.mt/support/online-gaming-support/
We will be also closing the complaint for now as unresolved - waiting for the authority's decision.
Please let me know on nikolas.b@casino.guru once you contact them and keep us updated regarding the case.
Best regards,
Nick