The player from Sweden had spent years playing at Amok casino, but her deposits had significantly increased during March and April of that year, reaching 200,000 in one month. Despite this abnormal behavior, the casino hadn't inquired about her wellbeing. The player had requested bonuses multiple times a day and she had even started taking SMS loans in order to play. Her account had been verified since 2021 and she believed the casino should have reacted to her increased deposits. However, as she hadn't taken any steps to prevent her deposits or indicated any gambling issues to the casino, we concluded that the casino was not obligated to monitor her deposits. Therefore, the complaint had been closed as unjustified.
Amok Casino - Player’s responsible gambling issue at casino.
Amount: 200,000 kr
Amok Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
6 months ago
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6 months ago
Translation
I have been playing at amok for many years. A few thousand here and there. However, during the months of March and April of this year, it escalated as I deposited 200,000 in a month. At no point did the casino ask me how I was doing, despite the substantial deviation from my usual deposit amount. I requested bonuses several times a day. I even took SMS loans in order to play.
Automatic translation:
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6 months ago
Hello emmisen89,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Amok Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Do I understand it correctly that your issues is that the casino does not ask where's the deposited money from?
Please keep in mind that not all licenses requires a proof of income and if you have issue with high spending, you can always set a deposit limit within your casino account.
Looking forward to your answer.
Regards,
Nick
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6 months ago
Translation
Hello,
my account has been verified since about 2021. But to go from depositing about 100 euros a month to about 20,000 euros in a few weeks, then the casino should take responsibility and react.
Automatic translation:
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6 months ago
Hello emmisen89,
Did you ever mention gambling issues to the casino on based which they should limit your deposits or block your account? If not, you can freely deposit any amount of money there and they are not responsible to contact every player if they depositing a higher amount of money.
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6 months ago
No i didnt. But I contacted chat everyday and asked for a bonus cause I have deposited a lot of money. But casinos have a responisbilty to Do a source of wealth.
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6 months ago
Hello emmisen89,
Unfortunately in that case there is nothing we can do as you did not do any steps to prevent your deposits in to the casino and they are not obligate to monitor the deposits of every player.
The complaint will be now closed as unjustified.
Best regards,
Nick
