HomeComplaintsAmigoBingo Casino - Player’s struggling to withdraw his promotional winnings.

AmigoBingo Casino - Player’s struggling to withdraw his promotional winnings.

Amount: $70

AmigoBingo Casino
Safety Index:Very low
Submitted: 19 Sep 2021 | Case closed : 04 Oct 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Austria is experiencing difficulties withdrawing his Free Spins winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

I won 70 dollars on free spins oh.e eingavlung wanted to withdraw them

Then I had the problem that I have to make a deposit, which I wanted to comply with, but not because I have over 20 dollars in credit, what is that supposed to mean?

Automatic translation:
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Public
2 years ago

Dear Christopher,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information than a picture. Could you please elaborate?

Do I understand correctly that you haven’t succeeded in depositing funds into your account to verify your payment method?

Could you please forward any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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2 years ago

Dear Christopher,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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