The player from Austria is experiencing difficulties withdrawing his Free Spins winnings. We rejected the complaint because the player didn't respond to our messages and questions.
I won 70 dollars on free spins oh.e eingavlung wanted to withdraw them
Then I had the problem that I have to make a deposit, which I wanted to comply with, but not because I have over 20 dollars in credit, what is that supposed to mean?
Dear Christopher,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information than a picture. Could you please elaborate?
Do I understand correctly that you haven’t succeeded in depositing funds into your account to verify your payment method?
Could you please forward any relevant communication to petronela.k@casino.guru?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela