Amerio Casino - Player's withdrawal is delayed.

I have issue with withdrawal payment in the casino.

I started playing in casino in October 2024. I verified my account succesfully and got 2 payments in November and December. The last deposit I made on 04.12.2024 and won 1513USD. I tried to claim the withdrawal which was rejected. Casino asked me to provide selfie with special text on the paper, which I provided and it was approved. I tried again to withdraw my winning but all efforts were rejected since then. I contacted casino several times via chat and email but issue is still the same. About 3 months passed after winning and casino cannot resolve to pay my money or maybe they don't want to pay at all.

Please help me with this case.

Dear Kianis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Did you accumulate your winnings with or without an active bonus?

Has the casino provided any reason for the rejection of your withdrawal after the approval of the selfie they requested?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Dominika