Always Vegas Casino - Player’s bonus winnings have been reduced.

I recently to a 350 percent No rules bonus I put down 150 dollars so the bonus is 525 on their part plus 150 on mine for a total of 675 to start I got through my play through and I have 1259 to withdraw and they max it says I can withdraw is 834 I’m a member of probably 10 online casinos so I know how things work. There customer service is slow and unhelpful and won’t answer the phone if you call. I’ve emailed the account manager and haven’t heard back.

Dear Douglas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have redeemed and played? Please forward its name or a link when replying. Did you receive any explanation from the casino why your winnings have been reduced?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I think I have the matter resolved with the casino now.

Do I have your permission to close this complaint as resolved or there’s anything else we could help you with? Thank you in advance for your reply.

Yes

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Douglas, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru