The player from United States had his deposit bonus winnings reduced due to maximum cash out rule. Player’s complaint has been resolved successfully.
Always Vegas Casino - Player’s bonus winnings have been reduced.
Amount: $1,259
Always Vegas Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.2
Always Vegas Casino has a Safety Index of 3.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
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4 years ago
I recently to a 350 percent No rules bonus I put down 150 dollars so the bonus is 525 on their part plus 150 on mine for a total of 675 to start I got through my play through and I have 1259 to withdraw and they max it says I can withdraw is 834 I’m a member of probably 10 online casinos so I know how things work. There customer service is slow and unhelpful and won’t answer the phone if you call. I’ve emailed the account manager and haven’t heard back.
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4 years ago
Dear Douglas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have redeemed and played? Please forward its name or a link when replying. Did you receive any explanation from the casino why your winnings have been reduced?
If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
4 years ago
Do I have your permission to close this complaint as resolved or there’s anything else we could help you with? Thank you in advance for your reply.
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4 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Douglas, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
