The player struggles to verify his account for unknown reason. The complaint was closed as the player stopped responding.
After winning a sum of 600 euros, asking for the withdrawal they asked me for documents, ok? Even if other withdrawals have been credited to me. They ask me for the impossible selfie of me with an identity card in my hand, photos of all bank details, bank statement with IBAN and account numbers, but we're kidding, for me it's a scam
Hello antoniomamma2018,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Alpino Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick