HomeComplaintsAlpino Casino - The player struggles to verify his account.

Alpino Casino - The player struggles to verify his account.

Amount: €600

Alpino Casino
Safety Index:Below average
Submitted: 28 Jan 2023 | Case closed : 12 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player struggles to verify his account for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago
Translation

After winning a sum of 600 euros, asking for the withdrawal they asked me for documents, ok? Even if other withdrawals have been credited to me. They ask me for the impossible selfie of me with an identity card in my hand, photos of all bank details, bank statement with IBAN and account numbers, but we're kidding, for me it's a scam

Automatic translation:
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1 year ago

Hello antoniomamma2018,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Alpino Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear antoniomamma2018,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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