HomeComplaintsAlpino Casino - Player’s account has been blocked.

Alpino Casino - Player’s account has been blocked.

Amount: €20

Alpino Casino
Safety Index:Below average
Submitted: 28 Oct 2022 | Case closed : 13 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Italy had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I want to unlock my gaming account


Automatic translation:
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2 years ago

Dear hamzaelasri86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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1 year ago

Dear hamzaelasri86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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