The player from Germany attempted to close her account for 14 days through live chat and emails but has not received a response. She requests permanent closure of her account and a refund of her losses totaling at least €500.
AllySpin Casino - Player's account closure is delayed.
Amount: €500
AllySpin Casino
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Opened
Current status
Waiting for player to reply
0d 4h 45m 25s
Case summary
1 week ago
Public
Public
1 week ago
Translation
About 14 days ago, I first tried to have my account blocked via live chat and email. After that, I sent about 10 emails and contacted the live chat, requesting that my account be closed. Unfortunately, I lost at least €500. Please help me permanently close my account and get a refund.
Automatic translation:
Public
Public
1 week ago
Dear Wildwoman,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.
Thank you very much in advance.
Best regards,
Kristina
Wildwoman has 0d 4h 45m 25s to reply
