The player from Austria wanted to close their account at AllSpins Casino but was not receiving any responses from the support team despite multiple requests. The player’s account was eventually closed after the player filed a complaint with us.
AllSpins Casino - Player cannot close their account.
Amount: ??
AllSpins Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
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1 month ago
Translation
I want to close my account at AllSpins Casino, but I am not receiving any responses from the support team. Each of my requests has been completely ignored. If you can, please help me close my account.
Automatic translation:
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1 month ago
Dear blazan,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AllSpins Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- What reason have you given to the casino for closing your account?
- Could you please share your account closure request with me? My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Translation
AllSpins casino finally closed my account.Thanks for your help.
Automatic translation:
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1 month ago
Dear blazan,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
