The player from Russia is pointing out the term, which he finds unfair. After discussing this with our team we decided that this term isn't unfair, therefore we rejected the complaint.
AllReels Casino - Player’s questioning the casino’s rating.
Amount: 35,000 руб
AllReels Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Good day!
Faced an unpleasant situation in the casino https://allreels2.com/ .
The complaint is related to limits, namely:
according to clause 8.1 of the casino rules, Allreels reserves the right to make payments in accordance with the individual schedule and set the maximum and minimum withdrawal amount for each withdrawal procedure, as well as the time required for this procedure, which may differ depending on the withdrawal method, account status and other possible factors affecting the implementation of the cash withdrawal process (this clause is duplicated in the rules as many as three times).
I believe that this interpretation of the rules infringes on the rights of players, allows its fraud to carry out fraudulent activities aimed at delaying payments to players. The lack of specific interpretations makes it possible to make payments in any amount and at that frequency, be it 1 ruble per month and this will be according to the rules of the casino.
I believe that such a clause cannot be in the rules of a casino with such a rating and a positive reputation.
On my example: I, playing on my own funds, won 55,000, while making deposits for 30,000. They sent me a schedule according to which I will be paid in 3 stages for almost 6 days. I believe that this is unacceptable, incorrect and does not meet the rules of good faith of the parties.
Casinoguru, you conduct a thorough analysis of the casinos that are present on your site. I ask you to review the rating of the casino, its reputation, access to posting on the site or to help to ensure that by all possible means remove these points from the rules of the casino. Casino rules must be transparent and understandable to all parties, primarily players.
Automatic translation:
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4 years ago
Dear Антон,
Thank you for bringing this matter to our attention. I would like to inform you, that we calculate the casino’s rating based on various facts and the unfair T&Cs is one of them. We will discuss this with the rest of the team to find a consensus on the issue and see if we will penalize the casino or not
I will let you know our decision.
Best regards,
Kristina
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4 years ago
Translation
Good. Thank you for your prompt reply.
Edited
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4 years ago
Dear Антон,
We discussed this term with our team and we believe it is okay. Some payment methods can have different limits and this term just warns about it. Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
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4 years ago
We decided to reject this complaint, because various payment methods can have different withdrawal conditions and in our opinion this is not a valid reason for punishing the casino.
Антон, sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
