Absolutely untold issues with this casino.
To get straight to the point I signed an agreement with them to accept 500 gbp GOODWILL GESTURE basically so I wouldn't report them or take my issue any further.
I am still after over 100 emails have not got the funds and yet they say they sent it. They never. They just block my emails, never reply. This is going on since April.
I have lots of emails from them saying it's sent, then they say they have to contact the provider sending the money oh the excuses are endless.
Still to this day I have not got the 500 pounds.
So distressed over it. I had been with them for a couple of years, I won 5000 euro they took 4600.00 of me and come up with excuses as to why I couldn't have my money. They paid me 200 pounds as a goodwill gesture that time. So many issues, no wonder i feel how i feel.
Thank you for your help.
Rachel G***.
I contacted the gambling commission about these I don't know how i can add the emails in attachments. They are important for you to see.
And also emails from allcashbackcasino. I Also contacted a Solicitor in this case, I have the email if you want it.
Basically i have copied some info from an email but this started in April. (I think before this actually) I can email you anything else that will help.
Re: Good will gesture
AllCashback Casino <vip@allcashbackcasino.com>
To:RACHEL G*** <r***110@btinternet.com>
03/04/22 10:08
1
Hello Rachel,
The 500 euros was sent back to your credit card ending in 7010.
Check that account please. You should see 5 transactions totaling 500 euros.
If it has yet to arrive, please give it more time but I can confirm that payment was made 100%.
Regards,
AllCashback Casino Support
AllCashback Casino <vip@allcashbackcasino.com>
To: RACHEL G*** r***110@btinternet.com;
08/04/22 09:38
1
Hello Rachel,
We are checking with provider as your funds already should have been reached your account.
We will update you.
Regards,
Compliance Team
On Thu, Apr 7, 2022 at 1:20 PM, RACHEL G*** <r***110@btinternet.com> wrote via Mail:
PLEASE READ THE FOLLOWING WHEN IT WAS ASSURED PAYMENT HAD BEEN SENT.
I NEED RECIEPT FOR THIS TO GIVE TO MY BANK.
IT HAS NOT GONE IN MY BANK.
RACHEL
On Thu, Apr 7, 2022 at 1:19 PM, RACHEL G*** <r***110@btinternet.com> wrote via Mail:
THE PAYMENT STILL HAS NOT REACHED MY BANK. I AM FED UP WITH ASKING IF THE PROVIDER DETAILS CAN BE SENT TO ME SO AS MY BANK CAN TRACE THE PAYMENT'S.
THANK YOU.
RACHEL G***
On Thu, Apr 7, 2022 at 8:59 AM, RACHEL G*** <r***110@btinternet.com> wrote via Mail:
I'm being totally ignored by everyone at allcashback and I'm very ill right now.
I'm just asking for senders details so my bank can trace these payments. its been 10 days and nothing has reached my bank.
the bank will trace the payments.
could you please have the decency to reply.
many thanks
Rachel G***
On Thu, Apr 7, 2022 at 3:52 AM, RACHEL G*** <r***110@btinternet.com> wrote via Mail:
I NEED THE PROVIDER DETAILS SO MY BANK CAN TRACE.
MAYBE YOU WILL HAVE THE DECENCY TO REPLY.
THANKS FOR THE STRESS.
RACHEL G***
On Thu, Apr 7, 2022 at 3:51 AM, RACHEL G*** <r***110@btinternet.com> wrote via Mail:
thank you for all this stress.
I STILL NEED THE PROVIDERS DETAILS SO AS MY BANK CAN TRACE THE PAYMENTS
RACHEL G***
On Wed, Apr 6, 2022 at 5:06 PM, RACHEL G***<r***110@btinternet.com> wrote via Mail:
why is no one replying to me.?
Absolutely untold issues with this casino.
To get straight to the point I signed an agreement with them to accept 500 gbp GOODWILL GESTURE basically so I wouldn't report them or take my issue any further.
I am still after over 100 emails have not got the funds and yet they say they sent it. They never. They just block my emails, never reply. This is going on since April.
I have lots of emails from them saying it's sent, then they say they have to contact the provider sending the money oh the excuses are endless.
Still to this day I have not got the 500 pounds.
So distressed over it. I had been with them for a couple of years, I won 5000 euro they took 4600.00 of me and come up with excuses as to why I couldn't have my money. They paid me 200 pounds as a goodwill gesture that time. So many issues, no wonder i feel how i feel.
Thank you for your help.
Rachel G***.
I contacted the gambling commission about these I don't know how i can add the emails in attachments. They are important for you to see.
And also emails from allcashbackcasino. I Also contacted a Solicitor in this case, I have the email if you want it.
Basically i have copied some info from an email but this started in April. (I think before this actually) I can email you anything else that will help.
Re: Good will gesture
AllCashback Casino <vip@allcashbackcasino.com>
To:RACHEL G*** <r***110@btinternet.com>
03/04/22 10:08
1
Hello Rachel,
The 500 euros was sent back to your credit card ending in 7010.
Check that account please. You should see 5 transactions totaling 500 euros.
If it has yet to arrive, please give it more time but I can confirm that payment was made 100%.
Regards,
AllCashback Casino Support
AllCashback Casino <vip@allcashbackcasino.com>
To: RACHEL G*** r***110@btinternet.com;
08/04/22 09:38
1
Hello Rachel,
We are checking with provider as your funds already should have been reached your account.
We will update you.
Regards,
Compliance Team
On Thu, Apr 7, 2022 at 1:20 PM, RACHEL G*** <r***110@btinternet.com> wrote via Mail:
PLEASE READ THE FOLLOWING WHEN IT WAS ASSURED PAYMENT HAD BEEN SENT.
I NEED RECIEPT FOR THIS TO GIVE TO MY BANK.
IT HAS NOT GONE IN MY BANK.
RACHEL
On Thu, Apr 7, 2022 at 1:19 PM, RACHEL G*** <r***110@btinternet.com> wrote via Mail:
THE PAYMENT STILL HAS NOT REACHED MY BANK. I AM FED UP WITH ASKING IF THE PROVIDER DETAILS CAN BE SENT TO ME SO AS MY BANK CAN TRACE THE PAYMENT'S.
THANK YOU.
RACHEL G***
On Thu, Apr 7, 2022 at 8:59 AM, RACHEL G*** <r***110@btinternet.com> wrote via Mail:
I'm being totally ignored by everyone at allcashback and I'm very ill right now.
I'm just asking for senders details so my bank can trace these payments. its been 10 days and nothing has reached my bank.
the bank will trace the payments.
could you please have the decency to reply.
many thanks
Rachel G***
On Thu, Apr 7, 2022 at 3:52 AM, RACHEL G*** <r***110@btinternet.com> wrote via Mail:
I NEED THE PROVIDER DETAILS SO MY BANK CAN TRACE.
MAYBE YOU WILL HAVE THE DECENCY TO REPLY.
THANKS FOR THE STRESS.
RACHEL G***
On Thu, Apr 7, 2022 at 3:51 AM, RACHEL G*** <r***110@btinternet.com> wrote via Mail:
thank you for all this stress.
I STILL NEED THE PROVIDERS DETAILS SO AS MY BANK CAN TRACE THE PAYMENTS
RACHEL G***
On Wed, Apr 6, 2022 at 5:06 PM, RACHEL G***<r***110@btinternet.com> wrote via Mail:
why is no one replying to me.?
Edited by a Casino Guru admin