All Slots Club Casino - Player’s withdrawal has been voided.

they steal my bonus money

usd 1000.



Dear trin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you tried to communicate with the casino which exact rule has been breached and why your withdrawal has been rejected? Moreover, please specify which exact bonus you have redeemed and played? I would like to check the terms and conditions. Do I understand correctly that you have accumulated your winnings from a No Deposit bonus solely?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

bonus is their daily gift 25Freespin

not sign up bonus.

Dear trin,

Thank you very much for your reply. If you have accumulated your winnings from the daily gift promotion of 25 Free Spins, the maximum cashout available is $100. Please check the general terms and conditions https://www.allslotsclub.com/en-FI/bonus-rules:

"1.1.13. Free bonus withdrawal limits

Maximum withdrawal amount from free bonus money are as follows:

(i). Basic maximum $100"

Please try to request a new withdrawal of $100 and keep me informed. Looking forward to hearing from you.

They Said

Could you please advise if you have deposited any funds into your account in the past?

Nothing

I'd suggest contacting the casino support as there's a mandatory deposit required to verify your payment method when withdrawing winnings from Sign-up free spins https://www.allslotsclub.com/en-FI/bonus-rules:

"1.1.11. In order for a player to be able to request a withdrawal of an amount won from the Sign-up free spins the player needs to have at least one deposit transaction of $25 on their account."

Most likely, the same rule applies to all the Free Spins.

If so, it's strange to give free spins gifts to unpaid customers on a daily basis.

After enjoying the free spins, make a deposit to lower the area. The casino should want it.

Actually, it is nothing unusual to request a minimal deposit to be placed before a withdrawal can be processed. The deposit is there to verify your payment method.

Dear trin,

Have you deposited funds and received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.