The player from Ireland had requested a withdrawal of 3540€ from Allslots two weeks ago and had yet to receive payment. The only communication received stated that the withdrawal was currently under review by the Management. After reviewing the situation, it was determined that the casino was not cooperating due to strict GDPR regulations. Consequently, the player was advised to contact the Licensing Authority directly and consider filing an official complaint through the casino's alternative dispute resolution process.
All Slots Casino - Player's withdrawal is delayed.
Black points: 319
Amount: €3,540
All Slots Casino
Safety Index:Above averageSafety Index
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7.4
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Unresolved
Our verdict
No reaction policy, good regulator
UNRESOLVED
Case summary
2 months ago
Public
Public
2 months ago
Dear Guru
I won on allslots 3540€ on the 19th Sep and not been paid it. The only replies i get when i chase for payment is the following via email and on the chat:
We have received feedback from the Operations team who has advised that the withdrawal is currently under review by Management.
Once their review has concluded, feedback will be provided to you via email accordingly
Public
Public
2 months ago
Dear gunneral,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Have you made any successful withdrawals from this casino before?
Could you please confirm if you passed the full KYC verification?
Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me the exact link or a screenshot of the bonus along with its terms and conditions.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
2 months ago
Thank you very much, gunneral, for your reply. I’m afraid we've reached a stage where I’m not able to help you any more with this case. Unfortunately, casinos from this group refuse to cooperate and comment on any complaints due to strict GDPR regulations.
Therefore, we recommend players contact the Licensing Authority directly and use this complaint as a reference. You can file an official complaint using the casino's official ADR through the following link https://ecogra.org/alternative-dispute-resolution/.
I wish we could be of more help, sadly, there’s not much we can do for you in this matter. Please let us know how you wish to proceed and if you need any assistance when filing an official complaint. Thank you for your understanding.
