HomeComplaintsAll Slots Casino - Player requests account deletion.

All Slots Casino - Player requests account deletion.

Amount: ??

All Slots Casino
Safety Index:Above average
Submitted: 27 Dec 2024
Case opened Current status

Waiting for Casino Guru to reply

4d 2h 53m 50s

Case summary

3 days ago

The player from South Africa requests the deletion of their casino account and personal details without the need for self-exclusion.

Public
Public
1 week ago

Please delete account. No self exclusion needed. Just want my details off your site

Public
Public
1 week ago

Dear Alwaysthe1,

Thank you very much for submitting your complaint.

I’m sorry to hear about your issue with this casino. I’m afraid I will need more information regarding your problem.

Please could you please explain more detail regarding the issue and how we may assist?

I will be waiting for your reply patiently.

Best regards,

Tomas


Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Edited by a Casino Guru admin
Public
Public
3 days ago

Dear Alwaysthe1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Waiting for approval
Waiting for approval
3 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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