The player from Germany had their account blocked without further explanation. Player’s complaint has been resolved successfully.
AHTI Games Casino - Player’s account has been blocked.
Amount: €180
AHTI Games Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello,
It's amazing what these casinos are pulling off (SkillonNet).
Deposited without end..then a small profit and bang all accounts are blocked by me. I was verified yesterday.
It's just annoying what these booths pull off.
I ask for help and clarification
Automatic translation:
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1 year ago
Dear Dizzaya,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Hello,
All accounts are now working again. I wrote to the casino and said I would file a complaint with Casino Guru.
After that I was able to log in normally again. I am fully verified. Without verification, you cannot submit a request for withdrawal.
I am now curious whether I will receive the payout after my account has been activated again.
Edited
Automatic translation:
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1 year ago
Translation
I applied a short time ago that I would like to be blocked..the blocking request was only confirmed when I wanted to withdraw and my balance was deleted..deposit and register is still possible...that's really a joke from the casino
Automatic translation:
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1 year ago
Do I understand correctly that your active balance was deleted after requesting account closure? Is there any relevant communication that you could forward to petronela.k@casino.guru, please?
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1 year ago
Translation
Good day,
I deposited there a few times and wanted to get in touch with the support as well. They never got in touch and I wrote that they should block me because this casino didn't seem serious to me. A few days later, based on your good rating, I paid in there again...it was 40 euros...until then, no one contacted me to confirm the blocking.slkes has always worked...but when I suddenly pay out 180 euros wanted and was also successfully verified on the same day, an employee then reported and said I would have probably excluded myself, although everything is still working..I can now go back into my account and can even make deposits...only for payouts my payout taken out...I can no longer see which process my payout is in...I'll send you everything
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Automatic translation:
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1 year ago
Thank you very much, Dizzaya, for the forwarded email. Do I understand correctly that your winnings have been voided completely due to an alleged self-exclusion in this casino?
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1 year ago
Translation
I would like to thank you.. due to the complaint everything went very quickly and today the money was in the account.
Automatic translation:
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Dizzaya, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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