Agent NoWager Casino - Player was asked to finish the wagering requirements.

The casino took about £400 off me in deposits then when I asked to withdraw the £183 I had they said I had to gamble it 5 x so basically you can’t put a straight bet on it’s not a real bookmakers it’s fraud please don’t deposit here!!!

Dear JAY12345,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus, please?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Without it was all straight deposits so you can’t put a straight bet on they are making you gamble bonus free deposits 5 x I have a balance of £180 I’ve asked them to just pay it as they are acting very unprofessional and not behaving in the way a uk bookmaker would !!!

so

They are basically saying I have to gamble £189 more to withdraw find it funny how I’m £9 short so I’d have to deposit another £45 to put a £189 bet on to withdraw. In England we place a bet we even win or lose they shouldn’t be treating people like this fact !!!

Today I have to bet €200 euros yesterday it was £189 wtf 😳

Latest update they sent the withdrawal to be processed see if I get it. It’s the first time I’ve had to wager a non bonus deposit 5x sorry If I’m mislead by thinking thats not normal like if I went to a horse racing track put £40 on a horse went to collect winnings and they said no go gamble 5x that amount you would be like hell no so we will se now if the issue is resolved makes me wonder if you deposited £50 now would that also be subject to 5x 😆 confused.com

Thank you for the update, JAY12345. Some casinos require to wager the real money deposit. This is one of the standard AML (anti-money laundering) rules. Not all casinos require this, but it isn't anything unfair.

Since it seems that you've already managed to fulfill the wagering requirements, we now have to wait for the casino to fully process your withdrawal. Please, keep us updated, and let us know when you receive your winnings.

its Not Normal in the uk to have to put a bet on them wager it 5 x especially when it’s non bonus funds far from normal we will see if they pay out now !

now they saying it still can’t Withdraw yesterday Kristina I emailed you the correspondence from them saying bet won’t pay out !

So yesterday they said I had to bet €139 euros if I did I could withdraw so I did i won giving me a balance of £220 so I decided to withdraw they knocked the withdrawal back and said I had to bet another €159 I’m sure this was being made up as they went along. So I placed a bet for £221 it won I now have £245 let’s see if they now pay this is ridiculous probably say I have to gamble more Tomorrow . Agent no wager yeah because you can’t put a fair one on or agent no payer !!

So now they saying I have to do another 5x so look basically this is another scam site from curaçao that will not pay out please do not deposit here I have full documentation to prove they are playing games horrible horrible people I’d love to go to curaçao to get to see Harrys and agent no payer in fact I might suggest anyone who comes across this and Harrys to report it as fraud both sites need stopping before the cause suicide and much more they really are scum

Thank you very much JAY12345 for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear JAY12345,

I apologize for the delayed response. I read through your complaint as well as the forwarded e-mails and I understand the situation. I’ll contact the casino

I would like to invite Agent NoWager Casino to join this conversation and participate in the resolution of this complaint.

Dear Agent NoWager Casino team,

Could you please clarify the situation and state the reason why the wagering requirement has been increased multiple times in JAY12345's case?

so my withdrawal was processed last Saturday they said expect winnings within seven days nothing yet. I’ve also asked do I have to wager every deposit 5x.

Thank you, JAY12345, for the update. I’m glad to hear the good news.

A wagering requirement of 5x the deposited amount is on the high side, but it’s still in the reasonable range, which means we do not penalize casinos for such a policy. Please understand that all casinos need to have this policy (in a certain form) in place to prevent money laundering.

I’d like to kindly ask you to let us know once you’ve received the payment or if you’ve received any additional information regarding the issue from the casino.

Still no money been waiting for 10 days now

5 x wagering every single deposit though ?

11 days no money

Thank you, JAY12345, for the updates. To answer your question – Yes. Policies according to which players are required to wager the deposited funds (each deposit) a certain amount of times before they can withdraw are not anything uncommon. As explained earlier, it is basically a necessity for an online casino.

As the casino informed you that the payment has already been processed, I’d like to kindly ask you to allow a few more days for it to appear on your account. I’m setting the timer for additional 7 days. If you don’t receive the payment before October 21st, we will intervene.

Please keep us posted.

Ok thanks

Dear JAY12345,

Has there been any news regarding the issue? I’m extending the timer by 7 days. Kindly note that in case you don’t respond in the set time frame, I will have to reject your complaint.

Dear all,

Unfortunately, we’re forced to reject this case because JAY12345 has stopped responding to our messages and questions. Without his cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve received this e-mail from JAY12345:

"Apologies for my late response I got paid out after about 2 weeks of waiting. But I won’t be depositing again as you have to wager every deposit 5x and can’t withdraw less than £150 thanks for you help though guys much appreciated"

Thank you, JAY12345, for confirming and for using the Casino Guru complaint resolution center. I’m glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru