Afun Casino - Player’s deposit not reflected in account.

I made a deposit through Oxxo and it never showed up in my game. I contacted them via live chat and they never provided a solution. They kept telling me that it was a problem with the bank, that it was under maintenance, and that the update would soon reflect on my game, but they never did anything. Or they simply left me hanging online without replying.

Dear normaaliciachavez,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Okay, thank you very much, what I'm going to do is upload the bad service of that casino to all my social networks, but thank you anyway

Thank you very much for helping me, the only thing I have left to do is expose this casino for its poor service and above all for its poor quality in customer service. I am going to upload them to all my social networks to expose them. Thank you very much.

Dear normaaliciachavez,

It must not be the casino's fault at all as it is a common issue with many payment providers. Be sure to forward your payment confirmation to the casino and give them 1-3 weeks to locate the lost funds.

Please let us know in case of any updates.

Dear normaaliciachavez,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.