The player from Mexico had made a deposit of 200 on February 21 but had not received any confirmation or funds in her casino account by that time. The Complaints Team had attempted to assist by reaching out for clarification and extending the response time. However, due to the player's lack of response to inquiries, the complaint was unable to be investigated further and was rejected.
Afun Casino - Player’s deposit is delayed.
Amount: Mex$200
Afun Casino
Safety Index:HighSafety Index
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8.0
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
Public
Public
4 weeks ago
Translation
Yesterday, February 21, I made a deposit of 200 and to date I have not received anything.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 weeks ago
Dear Abyl,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please, could you clarify if you have tried contacting your payment processor regarding this issue?
Was it your first deposit in this casino?
Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Dominika
