The player from Mexico was unable to access her casino account, which stated that it did not exist, despite logging in using her cell phone number. The Complaints Team attempted to gather more information by asking the player about her registration details and account balance but received no response. As a result, the investigation could not proceed, and the complaint was rejected.
Afun Casino - Player's account appears to be closed.
Amount: ??
Afun Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Afun Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Dear Aura,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Are you sure you registered with the correct phone number? Did you receive any confirmation email or message after you created your casino account?
- Could you please advise if you have any remaining balance in your casino account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
