Afun Casino MX - Player's bonus is delayed and unresolved.

Hello everyone, on 1/2/2025 at afunmx, I made a deposit of 300 because they offered a bonus of 30% for any amount starting from 300 and up, so I opted for the aforementioned amount. After that, I planned to make another deposit because they would give me a 40% bonus. However, they never gave me the bonus for the 300 deposit. I reported the issue, but they neither solve it nor take responsibility, no matter how much you explain or send them photos proving you are right. They think we're foolish and say it's our fault, and then they stop responding. Has anyone here successfully filed a lawsuit against an online casino? info

Dear Mark1US,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you specify which bonuses you mean? If you have a link to the details and terms and conditions, please share it.

Did you activate the bonus?

Could you please share your communication with the casino regarding the bonus? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear Mark1US,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.