HomeComplaintsAFBCash Casino - Player’s account has been blocked.

AFBCash Casino - Player’s account has been blocked.

Amount: 3,100 RM

AFBCash Casino
Safety Index:Low
Submitted: 19 Dec 2020 | Case closed : 13 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Malaysia had their account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

This company is big scam company. They blocked ur account once u requested to withdraw money

Public
Public
3 years ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without active bonus? Was your account fully verified in the past? Could you please advise how long ago you have registered your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
Public
3 years ago

Hello,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

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