AdmiralBet Casino ES - Player is dissatisfied with self-exclusion option.

I want to exclude myself from that online casino and the maximum option that it allows me is 21 miserable days. In fucking life I want an option. or at least 2 years. it is shameful like so many things in this "country". good day. greetings and encouragement

Dear Anonimo,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the casinos Responsible gambling section (https://www.starvegas.es/en/responsible-gaming) and I found this:

„Suspension/Self-exclusion

You can exclude yourself from gaming at StarVegas at any point of time. We offer account suspension of various durations, ranging from 24 hours, a week or a month to a period of several months. Your account will be automatically reopened after the period you have selected has expired.

You can also apply self-exclusion to your account, for a period of 6 months or for an indefinite period of time. Once the minimum period of 6 months expires, you will have to contact our Customer Service and request a reopening of your account if you want to play again.

During the period of your suspension/exclusion, you’ll be able to log into your account, but unable to deposit money or actively use your account."

Also, this is stated in T&Cs (https://www.starvegas.es/en/terms-and-conditions):

„4. A self-exclusion may also be imposed by the Players themselves directly in the Account settings, by email to soporte@starvegas.es, or by calling the Responsible Gaming Helpline telephone number during working hours on +34 900838852, stating their username and passing through our security checks. The self-exclusion period can be chosen by the Player and extended indefinitely. During the self-exclusion period, no deposit it permitted; withdrawals are permitted. Any outstanding wagers or bets at the time of the Player's self-exclusion will be settled in the normal way, according to the normal timescales and, if applicable, winnings paid to the Player. Any Account blocks due to self-exclusion cannot be undone during the agreed self-exclusion period."

Could you please confirm that you have contacted casino support and requested permanent self-exclusion?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear Anonimo/a,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.