AdmiralBet Casino BA - Player finds game by Fazi provider unfair.

In less than two hours, they took off an amount of 5500 km from me on a bet 6 8 10 20 30 of the Fazi Turbohot40 provider's game.

All small winnings were paid out.

This is literally a robbery.

I don't understand who manages to shut down the game in such a way that you can't win anything, is it the provider or the casino?

Dear AdisH,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with AdmiralBet.ba. I’m afraid I will need more information regarding your problem. Please could you elaborate?  

I will be waiting for your reply patiently. 

Best regards, 

Veronika

I even think that it is not so much a problem in Admiral Bet Ba, but that the game provider is Fazi turbohot40, although the description of the game states that the RTP is 96.6%, it seems to me that in reality it is not even close to what is written. I also played in Mozzart.ba Betole.ba Volcanobet .ba Maxbet.ba the same game at higher stakes and nowhere is there a bigger gain on those stakes, just a small change that quickly takes you to 0.

In about 7 days, I lost around €7000-7500 just playing the game Turbohot40. As proof, I have payments on the bank's mobile application through which I paid online to the mentioned casinos. And on my accounts, I have payments and withdrawals in the game, however, Admiralbet and Volcanobet have permanently closed my account .

The question is who cares about the provider or the casino that the described rtp is not even close to the described one in reality?

I’m sorry to hear about your problem. However, we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I can do for you regarding your complaint.

It happens that when you play that game at stakes of 0.40 0.80 1.60 2.00 and even 4.00 and you win a few, then up a bit, down a bit, take it, then return as soon as the stake starts to increase 8.00 16.00 32.00 40.00 as if the game is being reprogrammed and there is no longer that frequency in winning 15 20 losing games and then 1 winning one, and that small win pays the smallest possible combination. It's as if they can't wait for those high stakes for someone to play and there are no more winnings, they take all the way to 0, so the one who loses pays again and again, guided by the logic that he has to get after all that invested money, however, there is no mercy. It's like they are looking at you through a cell phone and laughing at you.

Return to player (RTP) ratio, also called payout ratio is a number that describes what percentage of each bet is statistically returned to a player from each bet (it is not saying what percentage of deposits the player will get back as some people may think). So if someone wagers 1000$ on a game with 90% RTP his expected return is 900. There are some facts about RTP that we would like to highlight.

First of all, this expected return is just a mathematical average. In short, anyone can get very lucky (or unlucky) and get a much bigger (or lesser) return than his expectation. However, if you play for a long time, your real return will be close to the expected return. In mathematics, this is called the law of big numbers. Many people wrongly believe that this means that if someone was very unlucky during some time period he should get very lucky over the next period. Or that if the red number won on roulette ten times in a row, there is a bigger chance that the black one will win next. This is called Gambler's fallacy and it's not true.

Past results do not influence future results. The law of big numbers says that if you get very unlucky in the past you can expect to get average results in the future (you would have the same expectation if you get good or average luck in the past - what happened in the past just doesn't matter in the present). And this average result will give you closer to the average result overall. For example, if red won on roulette 8 times of 10 in the first ten spins and then 5 times of 10 in the next ten spins, it's overall 13 times out of 20 which is much closer to theoretical expectation than 80% wins for red from first ten spins.

If you want to learn more about RTP we recommend you watch our videos about this topic:

https://www.youtube.com/watch?v=s0rVhAZL1-E

https://www.youtube.com/watch?v=s9fzMDzadtA

Still, if you believe that you are entitled to any refund, please forward your entire game history in Excel format to veronika.l@casino.guru. You may request your entire gaming history directly from the casino. Thank you in advance.

Dear AdisH,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.