Admiral Shark Casino - Player’s attempt to self-exclude permanently from the casino has been overlooked.

ive asked them to ban me because of gambling addiction permanently but they keep opening my account and sending me offers

Dear Mohammed,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for a self-exclusion? My email address is kristina.s@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?

Lastly, could you please clarify your dispute amount of €250,000? Is this the amount you deposited after you requested self-exclusion?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

ive Sent you a email

Thank you for your reply, Mohammed. I am sorry, but I haven't found any emails from you. Would you be so kind and forward it again? Thank you very much.

Dear Mohammed,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.