The player from the United Kingdom faced issues with the casino's website but did not provide specific details about the problem. Despite multiple requests to permanently close his account since 2021, the casino did not take action, even after he expressed concerns about his mental health. The Complaints Team attempted to assist but was unable to proceed due to the player's lack of response to their inquiries. As a result, the complaint was rejected.
Admiral Shark Casino - Player is having issues with the casino website.
Amount: £4,000,000
Admiral Shark Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.4
Admiral Shark Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Dear sha12345,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problem).
Do you want to close your casino account permanently?
Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.
Thank you very much in advance.
Best regards,
Dominika
Public
Public
2 months ago
I’ve asked so many times to permanently close the account as far back as 2021 but they’ve done nothing even telling them I’ve felt suicidal and have been submitted into hospital but they’ve done nothing
Public
Public
2 months ago
Dear sha12345, would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.
The self-exclusion request where you stated the gambling problem clearly is the essential evidence that the player must provide in order for us to proceed with a case like this.
