Abo Casino - Player’s withdrawal has been delayed.

The excuse of it my bank then its the provider excuse after excuse trying to delay my payment

Dear martinshinea,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The withdrawal has been approved thanks

Hello, martinshinea and the Casino Guru team! 

We are glad to hear that all your withdrawal issues have been resolved.

Sometimes the verification process can take longer than we expect. It can also happen that you receive a rejection from the payment system site. Hopefully, our support has worked promptly and the last transaction approved on our side will be credited to your account as soon as possible.

Best regards!

Hello everyone,

Thank you both for your replies.

Martinshinea, do I understand correctly that you received your winnings?

Dear martinshinea,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.