AB33 Casino - Player’s funds are confiscated by the casino.

Good day, esteemed casino experts! The scammers from AB33 have stolen all the money from my account. The amount totals $1,600, of which $1,500 are my personal funds! These are my personal deposits! I did not take any bonuses from them! I played slots and bet on sports! What right do they have to steal my personal funds???? I have not received any explanations! I asked them to show me any point in their rules that I violated! They did not provide me with any information and simply blocked me in the chat! Please help me at least get my deposits back!

Dear xray200,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise if you currently have access to your casino account?
• Do I understand correctly that the casino confiscated deposits you didn't play with yet?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have access to my account. But there are no funds on the account. The transaction history shows that the casino stole all the funds from my account. The casino confiscated absolutely all funds from the account. I played on deposits, but I didn't even have time to withdraw because the funds were debited from my account. I don't have any explanations or answers because they blocked my chat, and I didn't receive anything from them by mail!

Thank you very much, xray200, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you xray200 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask AB33 Casino for their help in resolving this complaint. We would like to know why were the player's funds confiscated and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter