The player from Ukraine claims that AB33 casino has stolen $1,600 from his account, which includes $1,500 of his personal deposits. He asserts that he did not take any bonuses and has not received any explanations regarding the account's blocking or a violation of rules.
AB33 Casino - Player’s funds are confiscated by the casino.
Amount: $1,600
AB33 Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.0
AB33 Casino has a Safety Index of 0, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 18h 44m 31s
Case summary
5 hours ago
Public
Public
18 hours ago
Translation
Good day, esteemed casino experts! The scammers from AB33 have stolen all the money from my account. The amount totals $1,600, of which $1,500 are my personal funds! These are my personal deposits! I did not take any bonuses from them! I played slots and bet on sports! What right do they have to steal my personal funds???? I have not received any explanations! I asked them to show me any point in their rules that I violated! They did not provide me with any information and simply blocked me in the chat! Please help me at least get my deposits back!
Automatic translation:
Public
Public
5 hours ago
Dear xray200,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if you currently have access to your casino account?
- Do I understand correctly that the casino confiscated deposits you didn't play with yet?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
xray200 has 6d 18h 44m 31s to reply
