The player from India reported that the 88goals website had gone under maintenance and had become inaccessible. He couldn't log in to withdraw his funds which were estimated at over 1000 rs. The player's account was not verified and he hadn't been in contact with the casino for approximately one year. We were unable to assist the player due to the significant time that had passed since his last contact with the casino, which made the investigation highly challenging.
88Goals Casino - Player cannot access their account to withdraw funds.
Amount: 1,000 INR
88Goals Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
1 week ago
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1 month ago
i have some funds on my 88goals account. exactly i didn't remember how much amount it was. but it obviously rs.1000+. however this website goes under maintenance since many days without notified me. now i gone to login on this website but website is not working. also i can't withdraw my funds.
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1 month ago
Hello kiran340,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 88Goals Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Since when is the casino website under maintenance? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
my 88goals account is not verified yet. i thought when i withdraw my funds then i will verify my account fully. however, i had some personal issues of my life that's why i didn't logged in on that website since many days. approximately 4-5 months. then i am trying to login my account since few days but website is not working. when this website goes under maintenance they did not notified me through an email or sms. that's why i can't say exactly since how many days is it still under maintenance. last time i spoke with 88goals customer care approximately 1 year ago i think and the subject was regarding verification documents. what type of documents needed for verification. that's it.
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1 month ago
Hello kiran340,
What did the casino tell you when you contacted them regarding this issue regarding the website?
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1 month ago
Ater their website stop working i could not contacted with 88goals customer service via online chat. then i tried to contacted via email but their email also now showing invalid. so now i can't connect with them anywhere. that's why i finally complained on this regarding. last time i contacted with them when their website was fine. regarding my verification documents. it was approx 1 year ago. after then i didn't contacted with them even i didn't log in so many days because of my some personal life issues. finally i am back on their website and tried to log in their website but it's not working. even i could not contacted with them anywhere.
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4 weeks ago
Hello kiran340,
We apologize, but we are unable to assist you with your request. Due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.
Best regards,
Nick
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