The player from Germany requested account deletion due to gambling addiction and did not want to receive any further communication. The account with Casino Guru was successfully deleted. Due to the aforementioned reasons, this complaint was rejected.
test - Player requests account closure due to self-exclusion.
Amount: €2,211
test
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7.3
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Case closed
Our verdict
Other
REJECTED
Case summary
1 hour ago
Public
Public
22 hours ago
Translation
Please delete my account with you due to gambling addiction. I want nothing more to do with it...
Do not send any more emails from casino guro
Automatic translation:
Public
Public
18 hours ago
Dear Alineb1991,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Do you want to close your casino account with 888slots Casino DE?
If so, could you please let me know if you have requested a self-exclusion directly from 888slots Casino DE?
Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.
Do you no longer wish to receive any information from casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
15 hours ago
Translation
Casino guro account please delete. I don't want it anymore!!!!
Automatic translation:
Public
Public
1 hour ago
Dear Alineb1991, your account with Casino Guru has been successfully deleted.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
