The player from Bulgaria has experienced technical issues. We rejected the complaint because the player didn't respond to our messages and questions.
8888.bg Casino - Player's winnings have not been credited.
Amount: 31 лв
8888.bg Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello. I have had a 8888 casino account for a long time. Today I deposited BGN 20 at the Easy Pay cash register. I play the following online game -10001 nights- BGN 1. per spin. I receive a bonus on all 5 lines - maximum number of free spins, namely -12. The moment I get it, the system throws me out of the game. It takes me over 4 minutes to get back in the game. Upon entering, I receive a notification that I have won BGN 31.90 from the bonus games. Within two days, this happens to me twice as a bonus. Both times my sad one is around BGN 30. In this way, I really have reason to doubt that my bonus winnings could have been manipulated, as I have not seen these 12 free games at all. I contacted an online operator However, he failed to assist me and informed me that I could not be provided with a record of the bonus in question. The history of my games on the site also does not detail the winnings.
Automatic translation:
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1 year ago
Dear Veselinka87,
Thank you for submitting your complaint. I apologize, but I am not sure I understand what happened.
Do I understand correctly that your winnings have not been credited?
Or are you indicating that the casino is offering rigged games?
Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
I have reason to believe that the casino offers customized games.
Automatic translation:
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1 year ago
Thank you for your reply, Veselinka87. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.
Thank you for your understanding.
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