The player from Bulgaria had an issue with the online casino as they hadn't credited him 100 levs. He suspected that the game's outcome was manipulated and presented a screenshot as evidence of his winnings. However, the Complaints Team found no supporting evidence in his game history. It was suggested that he might have solved the game after the time was up, hence the absence from his history. Due to the lack of concrete evidence, we were unable to proceed further and the complaint was rejected.
8888.bg Casino - Player's funds are not credited.
Amount: 100 лв
8888.bg Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
9 months ago
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9 months ago
Dear Nikolai56,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 8888.bg Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
I will be waiting for your reply patiently.
Best regards,
Veronika
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9 months ago
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look what they tell me Thea
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9 months ago
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How long have I been waiting for an answer from you?
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9 months ago
It seems that you failed to crack the code necessary to receive the 100 levs. If there is not a winning bet recorded in your game history, I am afraid that we'll be unable to help you in this case.
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9 months ago
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Hi again Veronica,
and thanks for the quick reply.
I checked the history but found no profit information. I have a doubt that it is possible that the organizer manipulated the final outcome of the game.
On the screenshot I provided you clearly see 4 green numbers. Which, according to the terms of the game, means that I have to win the sum of BGN 100. Even if a wrong visualization was obtained, it is the organizer's problem. I have met the requirements to win the amount.
I kindly ask you to invite 8888.bg to get involved and provide more information about the case.
In case of refusal, I will consider this as abuse on the part of the organizer and I will contact the NRA.
With best wishes,
Nicholas
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9 months ago
Please understand that without any supporting evidence in your game history, we can’t proceed further with this case as it would be close to impossible to confront the casino. It is possible that you may have solved the game after the time was up, and that is why it was not recorded in your history.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
