HomeComplaints8888.bg Casino - Player claims game results on 8888.bg are not accurate.

8888.bg Casino - Player claims game results on 8888.bg are not accurate.

Amount: 50 лв

8888.bg Casino
Safety Index:High
Submitted: 20 May 2024 | Case closed : 04 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Bulgaria experienced issues with 8888.bg where winnings from games were not adequately added to the account balance. We requested additional information and supporting evidence from the player to investigate the issue. Despite extending the response time by 7 days, the player did not respond. Consequently, the complaint was rejected due to a lack of necessary information for further investigation.

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5 months ago
Translation

The games on 8888.bg are fake...you win something and it doesn't reflect in your account, an utterly low-grade site. If you eventually win, they pay out the money after 3 days

Automatic translation:
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5 months ago

Dear metodi810,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 8888.bg Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you contacted casino support regarding the issue? With what result?
  • Would you be able to provide any supporting evidence regarding the issue? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin
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5 months ago

Dear metodi810,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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