The player from Ontario had requested a withdrawal of $51,000 three weeks ago but had not received any confirmation or funds. Support had continued to advise the player to wait, causing concern about the payout process. After communication with the Complaints Team, the player's issue was resolved, and the withdrawal was processed successfully. The player confirmed that all issues had now been addressed.
888 Casino SE - Player’s withdrawal is delayed.
Amount: Can$51,000
888 Casino SE
Safety Index:Above averageSafety Index
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7.7
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
It has been 3 weeks since requesting to withdrawal $51000 and i haven't gotten any confirmation email about my amount. The support continues to tell me to wait, just want to make sure i am actually going to get my money.
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1 month ago
Hello Czone22,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino SE. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 month ago
It is verified and has been verified since the end of may 2024. My winnings are from depositing real money from my account. I sent an email on Friday September 27 2024 asking about when to expect a confirmation email for my withdrawal, and had to send my debit card which i used for the deposit, which has since been confirmed .
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1 month ago
Dear Czone22,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
