888 Casino SE - Player's withdrawal delayed and ignored.

I have requested my money there was a dispute with the bank it has been resolved they are asking me for a statement there wasnt one they continue to ignore all emails and all messages and wont return my money.

Dear vin124,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? How did the dispute influence the withdrawal? What kind of statement was requested?

I will be waiting for your reply patiently.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

So basically I lost my card and i get re reimbursed some money from when my card was lost they are trying to say it was me spending money when it wasnt they then accepted deposits but did not give me my winnings

Thank you very much for your reply, vin124. Regrettably, we do not handle matters related to cybercrimes. If your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police and your bank, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it, not with the casino.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear vin124,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.