The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
888 Casino - Player’s winnings haven’t been received yet.
Amount: €1,500
888 Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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Public
1 year ago
Translation
Hello,
I am having infinite difficulty withdrawing my balance from 888. All withdrawal attempts fail, credit card is not possible, bank account I have already been promised 10 times that it will be added to the payout, but it never happened. Skrill was deleted again etc. I'm getting desperate with this casino and I hope you can help me. Thanks
Automatic translation:
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1 year ago
Dear xxxm3,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
The verification and payout finally went through a few days ago. However, I am now waiting for a payout again, which has not been processed for 3 days. I think that 888 acts deliberately so that players simply use up their credit instead of paying it out. In any case, I will close my account there after the last payout. Thank you for your intervention!
Automatic translation:
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1 year ago
Thank you for your reply, xxxm3. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
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