The player from Malta faces an issue as their account is blocked following the submission of documents required for a withdrawal.
888 Casino - Player’s account has been closed.
Amount: €300
888 Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
2d 21h 15m 59s
Case summary
4 days ago
Public
Public
1 week ago
Translation
After uploading the document required for my withdrawal, they blocked my account. Please help me, thank you.
Automatic translation:
Public
Public
6 days ago
Hello deborahborgese,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
