Home Complaints 888 Casino IT - Player's account has been blocked.

888 Casino IT - Player's account has been blocked.

Amount: €2,200

888 Casino IT
Perfect reputation
Submitted: 18 Nov 2022 | Resolved : 24 Nov 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 weeks ago

The player from Italy has been blocked probably due to inconsistencies found in his account. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Public
3 weeks ago
Translation

Hi good morning I created an account on the 888casino site, about 25 days ago I played and uploaded for 2 weeks without winning but okay you know you have 50/50 odds then I made a win of €380 and I withdrew after 6 days I get them and then I tell them and a good win site they pay you and that's fine then I top up another 480 euros and I win a sum of 2200 I immediately withdraw and stop playing, the next day I go to work and show my colleague the winning happy, I arrive home in the evening waiting for the withdrawal confirmation e-mail and I read the account temporarily disabled I ask for explanations and I receive an inconsistency in e-mail as I am a frontier worker I travel every day to go to work in Monaco, they answer me to confirm that I have been I can access it up to here, it gives you a feeling of a secure site, but then after answering all their checks I find myself with the account blocked, I don't find this normal and even having postponed or the docs I hear only so many excuses that seem to stall so I would like to know if you were able to solve my problem Thanks????


Automatic translation:
Public
3 weeks ago

Dear Kristiandepa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have made 1 successful withdrawal so far? Could you please advise if you passed the KYC verification before the casino blocked you?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Public
3 weeks ago
Translation

Hello good morning thanks for your reply Yes I had KYC verification i.e. I gave all my documents for verification, and the win was done without bonus

Automatic translation:
Public
2 weeks ago

Thank you very much for your reply, Kristiandepa. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Public
2 weeks ago
Translation

All fixed, game account unlocked, winnings collected 🙏 thank you


Automatic translation:
Public
2 weeks ago

Dear Kristiandepa,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,


Kristina,

Casino.Guru

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