888 Casino ES - Player's winnings are delayed.

Hello!

On December 28th, I deposited 30€ into 888 casino and I managed to win 1770€ on the slots (without a bonus). On the 29th, this amount was promptly paid into my bank account... The following day I won again on the slots and requested two withdrawals, one of 250€ and another of 750€...

I understand that there is still time for them to process the payment, but I find it odd that they were able to pay that large sum within less than 24 hours, and yet these last 1000€ have not been paid to me yet.

After doing some research, I came across this forum and it has raised alarm bells...

How should I proceed?

Best regards and thanks in advance

Dear tokalasam77777,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawals and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Hello good

Yes, I verified the account and I still have the active account, that is, they have not closed it as has happened to other people that I have read here, therefore I will keep you informed as I have information.

Thanks for everything

All the best

I fully understand your frustration, tokalasam77777. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear tokalasam77777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello good

I apologize but I completely forgot to tell you.

Finally they paid me everything without problems

Many thanks for everything

All the best

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, tokalasam77777, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru