The player's withdrawal is delayed for less than 2 weeks. The complaint was resolved as the player received his payments.
7Slots Casino - The player's withdrawal is delayed.
Amount: 1,200 R$
7Slots Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
12 months ago
Translation
Good afternoon,
I have my withdrawal pending since the 26/04th, the funds have already left my game wallet, but the casino does not complete my withdrawal of funds that should have been made a few days ago according to the term of the site.
Please I just want to withdraw my funds from the site so I can continue using it.
Help me!
Automatic translation:
Public
Public
12 months ago
Hello leonardocoutinhorita,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7Slots Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
12 months ago
Translation
Hi Nick,
Thanks for the answer, my account was verified on the same day as the withdrawal request 04/26.
My winnings were made with real money.
Sorry, I didn't understand the 14 days, considering that under the terms described above, payment will be processed within 3 working days.
Automatic translation:
Public
Public
11 months ago
Hello leonardocoutinhorita,
The 14 days is a recommended time frame, not given by the casino. As now this time frame has passed, can you please advise what is the status of the withdrawal? If it's still pending, we can try to intervene.
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