The player's withdrawal is delayed for over 2 weeks. The complaint was closed as the player played away the balance related to the complaint.
7Slots Casino - The player's withdrawal is delayed.
Amount: $140,000 CLP
7Slots Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
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Good afternoon, my name is Ana.
Some time ago I accessed the 7 slots online games page, I am a frequent customer, I access with my username and password and I am always playing and I have had profits.
The problem is:
Why does it take so long to receive the money I have withdrawn? It's been more than 19 days since the withdrawal request for $100,000 was made (on March 25, 2023) and it still says "Processing", I need a solution please.
Why hasn't the deposit been made to my bank account yet? If there is an error, I need to be informed, whether it is an error in the bank account, or to verify identity.
The plays and winnings have been with real money, they are up to the recording of the plays on the platform.
And all the transaction history.
A withdrawal request for $40,000 was made on April 7, 2023 to the bank account and neither of the 2 amounts have been deposited in my account.
On the page and App there is published a telephone number and email.
The times that I have called they do not answer the calls and the emails do not answer them. The only thing that exists on the platform is a chat where an operator named "Alejandro" answers and the only thing he knows how to say is:
Sorry, I have already sent your case to our finance team, they will resolve it as soon as possible.
Your withdrawal will arrive or they will cancel it to be able to make a new one, or it will arrive without problems.
It is the answer of every day.
I need my money deposited as soon as possible.
Or that they give me an estimated date, I do not want to think that it is a scam, there are many online games and I chose 7slots because it has the games that I like, to deposit to play there have never been any problems, but to withdraw I find that they take a long time According to their policies, more than 5 business days have already passed that they should have managed the payment.
I await your cordial response please.
Thank you
Atte Ana.
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1 year ago
Hello ana52130lidia,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7Slots Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that most of casinos have withdrawal limits and it will definitely take more time to withdraw such high amount of money.
Looking forward to your answer.
Regards,
Nick
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1 year ago
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How to know if the account is really verified? When making a withdrawal request they ask for an account, I select the bank and the account. (and that was on March 25, 2023)
The winnings were with real money, there is a history of transactions that I made before making the withdrawal. (I attach images) the withdrawal of $100,000 were profits from the previous deposit made for $10,500. There is the recording of the play, you can review it.
The withdrawal for $40,000 were profits from the previous deposit for $20,000 which 7 slots gives me an extra prize of $8,000 a percentage for the $20,000 deposited.
The last time I sent an email to the casino, it was yesterday and I get an email saying that the email was not received because that account does not accept receiving emails from third parties.
And through the chat that exists on the 7slots page, it was April 11. (I attach images of everything mentioned above)
Thank you.
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1 year ago
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That 7slots email does not accept emails sent by third parties.
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1 year ago
Hello ana52130lidia,
You should be able to see whether you are verified or not within your casino account. Did you send the casino any kind of verification documents - ID, passport, proof or address?
When was the last time the casino responded to you?
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1 year ago
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How am I going to verify the bank account if I have no idea how to do it? If you tell me how to do it, no problem, if you give me the steps I'll do it. The casino has never asked me to send any type of documentation and that is the most curious thing, when you enter and register, add real data, name, RUT, address, and when making a withdrawal, they ask for the account number and bank branch code (unless that's wrong) but they don't tell me anything either.
How can they take so long to respond? They do have my email, but to send notifications to the email, they do it perfectly and every day. What seems most curious to me is to send you an email and it takes more than 4 days to respond, waiting for a solution but they do nothing neither.
Really, if you are not going to help me, tell me what other means I have to expedite this problem faster, if you stop to think, according to the casino's policies, for $140,000 Chileans it is not that much money for it to take so long in paying, soon and the month will be fulfilled.
Their policies say otherwise, 5 business days maximum.
Why better the 7slots casino does not send me an email and really tells me why they still do not pay me if they have my data, my cell phone number and my email?? I can't understand it.
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1 year ago
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Tell me where do I verify my account? When they asked me for my information, just name, email and phone number, nothing more.
From the images that I sent you, tell me where do I check to see if my account is verified? It does not give me the option. And tell me how I send some type of documentation if there is also no tool on the page or App to attach files and send, only you could send them.
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1 year ago
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I have no idea what type of error exists for so many days to pass and they do not make the payment.
How do I send 7slots casino some documentation if they do not receive third-party emails? They do not answer the phone number.
Why don't you give me a phone number to call? What I do ? I'm still waiting? Why don't you call me better and tell me what is happening.
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1 year ago
Translation
Good morning!
Thank you for your patience. Your withdrawal requests have been stopped by the provider. We have requested information from the provider about the reason for the delay and we found that at the time of processing the withdrawal it indicated an invalid RUT (Unique Tax Role) number. The provider claims that instead of the prescribed 9 digits, it consisted of 8.
Please note that the RUT number that you indicated when requesting a withdrawal was duplicated in your email, which you indicated when registering on our website (because we cannot publish the personal data of players here). You will be able to check if the number is correct.
For our part, we have already initiated a refund to your game balance. After the money is returned (it can take up to 12 hours, but we are sure that this will happen much sooner), you will be able to request the withdrawal again, specifying the correct details.
If you are sure that the 8-digit Rol Único Tributario number you provided is correct, write to us in this discussion and we will send a request to the provider.
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1 year ago
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We inform you that the transaction has been cancelled. The amount of funds has been returned to your account. In order to try the removal again, you should pay attention to correcting the RUT script without using a hyphen.
We want to emphasize that we always try to facilitate the process of withdrawing funds for our users, as long as the withdrawal request has been made correctly and all the rules of our club have been followed.
To avoid similar situations in the future, we recommend that you carefully check the data entered when creating a withdrawal request.
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1 year ago
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When entering another withdrawal request, can the transfer be better requested to another type of account?
(for example savings account)? From the same owner.
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1 year ago
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You can choose any convenient way to withdraw funds in the "GET PROFIT" tab.
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1 year ago
Hello ana52130lidia,
Could you please advise if you did request the withdrawal through an another payment method? Please let us know the outcome if yes.
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1 year ago
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Yes, but then I voided it and played the winnings. All ok.
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1 year ago
Thank you ana52130lidia for the update. The complaint will be now closed as you did play away the balance related to this complaint.
Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Best regards,
Nick
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