HomeComplaints7Slots Casino - The player's withdrawal is delayed.

7Slots Casino - The player's withdrawal is delayed.

Amount: $300,000 CLP

7Slots Casino
Safety Index:High
Submitted: 21 Feb 2023 | Case closed : 20 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's withdrawal is delayed for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago
Translation

The online casino 7slots casino did not comply with the payment of my money which I withdrew and the withdrawal period has already expired

Automatic translation:
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1 year ago

Hello robertrodriguez3382,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

The withdrawal was made on 02 16 2023 yesterday I canceled the withdrawal and made one of 20,000 which was deducted from my account and if my account is verified and I sent all my personal and payment documents

Automatic translation:
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1 year ago
Translation

Good morning, I still have problems, the 7slots casino still does not give answers to my withdrawals, I have my account verified, I sent all my documents and still they have not complied with the payment

Automatic translation:
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1 year ago

Dear robertrodriguez3382,

Did you accumulate the money with bonus or with real money? Can you please forward your bonus and withdrawal history to nikolas.b@casino.guru?

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1 year ago
Translation

The money was accumulated x real money

Automatic translation:
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1 year ago

Hello robertrodriguez3382,

As you requested a new withdrawal, basically the 2 week process begun again. As your new request seem to be requested less than 14 days ago, please let us know once it will take more and we will try to get in touch with the casino.

Until then, I can only recommend you to wait.

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1 year ago

Dear robertrodriguez3382,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Dear robertrodriguez3382,


We hasten to inform you that the delay in withdrawal of your money is described in the terms and conditions service. You can read about all details in point 8 on page User agreement.


We apologise for the long wait.

Thank you for choosing 7Slots Casino!

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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