The player from Chile wanted to close his account at an online casino, but the casino demanded extensive personal information before closing the account. Despite requests through chat and email, the casino had not blocked the account. The player refused to provide personal data due to mistrust and fear of misuse for promotional purposes. Despite the Complaints Team's suggestion to cooperate with the casino, the player stood firm on his decision. As a result, due to lack of cooperation from the player's side, we were unable to assist further and had to reject the complaint.
7Slots Casino - Player struggles to close casino account.
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
6 months ago
Public
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7 months ago
Translation
Hello,
I need your assistance in having this casino block my account. I've asked them kindly, through chat and email, to do it, but they insist on not doing so. They want an endless amount of personal data to deactivate my account. This site lacks user protection systems, self-exclusion, or deposit limits. I need them to delete my account. I'm lost on what to do. This is what they responded with, it's almost a mockery.
Hello!
To block a profile, we need to confirm that it is the account owner contacting us.
To do this, please answer the following questions in the free field provided or next to the questions themselves:
-Current email address assigned to the account:
-Reason for blocking the profile:
-Your phone number:
-Your date of birth:
-Your IP Address (you can check your IP address at https://whatismyipaddress.com/):
-Amount of recent deposits you can specify:
-Amounts of last withdrawals you can specify:
-Payment methods for deposits and their requirements*:
-Payment methods for withdrawals and their requirements*:
These may be a phone number, wallet or card mask.
A card mask is the first 6 and last 4 digits of your card.
Also, send in the following photos in JPG format:
Your photo with an open passport in your hand;
You may hide the series and number of the passport except for two characters on both ends.
Passport photo near your open profile, where you can see the profile mail and phone number;
A statement on the card/wallet, where you can see the information of payments made to our website for one month from the last deposit.
IMPORTANT!
Send all the information in response to this letter using the "Reply" button;
Take clear, high-quality photos;
For the procedure, we need all the answers. Without them, we cannot block the account.
Best regards, Diana
7slots Gaming Club Support Team.
If you have any further questions,
You can always write us an email
or get in touch with us on the site via the "Online Help" chat ("24/7 Support" in the mobile version).
Automatic translation:
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7 months ago
Dear ClessCL,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to emphasize that many casinos require complete verification from players before they close their accounts to ensure that they prevent them from opening another one in the future, especially in case players request self-exclusion due to gambling problems.
Could you please advise if you have already provided all the required information?
If not, I suggest that you fully cooperate with the casino and provide all the necessary documents as soon as possible so that they can proceed with the account closure.
Thank you very much in advance for your reply and understanding.
Best regards,
Kristina
Public
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7 months ago
Translation
hello
I do not plan to give my personal data to a casino of this type. I need them to close my account, it is unusual that they don't do it, especially with a person who has gambling addiction problems. I demand that they close my account without giving them data because I don't want them to use it to send me promotions or anything like that.
Automatic translation:
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7 months ago
Thank you for your reply, ClessCL. Although I understand your frustration, unfortunately, we are not able to proceed with this case without cooperation from your side. Please let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.
Thank you for your understanding.
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7 months ago
Translation
As I told you, I'm not going to leave my personal data to a scam company that advertises itself in a dubious way, let's move on from that, if you want to force me to do that I won't allow it, I won't play on that site again, don't worry, I just ask you that you validate the bad rating that I left in their feedback that you did not accept it from me.
Automatic translation:
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6 months ago
Alright. I understand your decision and the reason behind it, however, we are not able to help you under these circumstances.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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