7Slots Casino - Player’s withdrawal is delayed.

Hello, I would like to know how long it takes for the withdrawal deposit to be made. I have been waiting for my winnings ever since February 27th and they have only refunded me the minimum. They asked me for around 5 days to verify documents which I submitted exactly as they requested but I am still waiting. As per my understanding, it should take 5 working days but it has been a lot longer than that already.

Dear ximeeeeenita32,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello, thank you for your response. I contacted them and they always tell me 5 business days. At no time have they given me any other information!!!

Hello and I'm still waiting for a response from the app, no specific response and we're going for 12 days!!!

Hello, and since I have verified the account with all my bank details, they only deposited one of lower value and now they tell me that it is still in the verification process that I have to wait up to 30 more days and at the beginning it was 5 business days??? Can you please help me, I'm not going to play or bet until I see a solution, stay tuned.

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Can you please share a screenshot of your withdrawal requests as they appear in your casino transaction history?

Dear ximeeeeenita32,

Upon reviewing our records, it appears that some of the previously created withdrawal requests have encountered difficulties during processing, as they were declined by the bank. We apologize for any inconvenience this may have caused.

In light of this situation, we recommend that you create a new withdrawal request using an alternative payment method. Specifically, we suggest considering crypto payment methods, as they offer a faster and more efficient way to receive your winnings.

Rest assured, we are committed to ensuring a swift resolution to this matter. Once you have submitted a new withdrawal request, we will prioritize its processing to minimize any delays in transferring your funds.

Thank you for your understanding.

Best regards,

7Slots Casino

Hello, thank you for your answer, I don't understand that about cryptocurrencies and yes, I already requested a new withdrawal 2 days ago and today I did it again

Thanks to both parties for your replies.

Dear ximeeeeenita32,

Were your withdrawal requests successful?

Did the suggestion to use cryptocurrency to withdraw your winnings work in your situation?

I'll await news from you.

Dear Tomas,

I wanted to inform you that upon review, all previously requested withdrawal transactions have been successfully credited to user.

Following this, the user has created new withdrawal requests which are currently in the queue for processing.

All transactions will be processed within the terms and conditions outlined in our policy.

As of now, there are a total of 6 transactions pending, amounting to 380,000 CLP.

Best regards,

7Slots Casino

Hello, yes, they have been crediting the balance in my accounts. It's strange that I have to do it for small amounts because I have a high amount and it has been taking several days but nothing yet, but we are waiting patiently, thank you for your timely response.

Dear ximeeeeenita32,

Is there an update regarding your withdrawal?

Has the money reached your bank account?

Hello, good day, yes, but it's only 30 thousand pesos. If I make a withdrawal of a larger amount, I don't know how long I made the deposit. I've been trying to withdraw the balance for about a month now, and even though I deposited it, I played it and won it again, but it still takes a long time.

Dear ximeeeeenita32,

As we can see, all previously requested withdrawal requests have been successfully processed from our end.

Should you have any further inquiries or require assistance with any other matter, please do not hesitate to reach out to us. We are here to help and ensure a smooth experience for you.

Thank you for your attention to this matter.

Best regards,

7Slots Casino

Thanks for your update to 7Slots Casino team.

Dear ximeeeeenita32,

Has your payout of 380,000 CLP reached you? May we consider the issue resolved?

Dear ximeeeeenita32,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.